An interesting subject, on which I worked a lot in the past as Executive VP of my Group. As a result I created a Knowledge Management system based on kiosks and forums, monitored by experts. The key principle is that like for production the only value is on what you extract from the knowledge base: pulled flow and not pushed flow!!!
Many companies spend millions to enter data into their computer system and nobody ever consults those data. Whenever somebody has a problem he raises it in a specialized forum. Then experts answer freely contributing their experience, this gives a livley forum and at one point the monitoring expert freezes the good solution which works in the forum. This was the only way I found to really pass on the knowledge.
Alain Honnart
Fellow ASM
European award 1989
Former Ex VP Industry Vallourec
Presently consultant and MD of a powder metallurgy company.
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Alain Honnart FASM
Metal Value
Paris
33680562848
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